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Welcome to the Rushfield Alpacas FAQ Section!

At Rushfield Alpacas, nestled in the picturesque heart of Leicestershire, we’re dedicated to creating unforgettable, serene, and interactive experiences with our charming alpacas. We understand that you may have questions before embarking on your adventure with us. This FAQ section is designed to provide you with quick, clear answers to your most common inquiries, ensuring your visit is as smooth and enjoyable as possible.

Whether you’re curious about preparing for your alpaca walk, bringing little ones, what to wear, or how to make the most of your time on our farm, we’ve got you covered. Our aim is to help you plan your visit with ease, allowing you to focus on the excitement and joy of connecting with nature and our friendly alpacas.

Should you have any questions that aren’t addressed here, don’t hesitate to reach out. We’re here to assist and ensure your experience at Rushfield Alpacas is nothing short of magical. Let’s create some memorable moments together!

 
 

FAQ

Your well-being is our priority. We reserve the right to determine participation if there’s a concern for your safety or if keeping pace with the group might be difficult. In such cases, we’re unable to offer refunds or rescheduling. For detailed guidance on accessibility and care, our FAQ page is your best resource.

While rare, accidents can happen. We provide thorough safety briefings before any experience. Adhering to these guidelines is crucial, as we cannot be held responsible for accidents or injuries that occur on the farm.

Each experience comes with its own set of age guidelines, crucial for ensuring the safety and enjoyment of all guests. Non-compliance may result in being unable to participate, without a refund. Specifically, our Alpaca Walks are not suited for children under 4 years old due to the walking involved. Please check individual experience pages for specific age requirements.

Should you need to adjust your plans, contact us at bookings@rushfield-alpacas.com or telephone 07931 984097 with at least 48 hours’ notice. We aim to accommodate your needs while ensuring a smooth operation.

Embark on your chosen experience by booking either online or over the telephone on 07931 984097. We advise booking well in advance, especially for weekends and school holidays, to secure your preferred date and time. Remember, each participant requires a booking slot.

Life happens, and we understand. If you need to cancel or reschedule, please reach out at least 48 hours in advance on either 07931 984097 or bookings@rushfield-alpacas.com

This policy helps us manage our experiences for all guests effectively.

While dogs are cherished visitors on the farm, they can’t join the experiences or enter the petting areas. We welcome them in our Tearoom, keeping them on a leash for safety.

To ensure a seamless start, please arrive at least 15 minutes before your scheduled experience for check-in. Late arrivals may miss out, as all adventures start with an essential safety briefing.

Failure to cancel or reschedule in time will result in the forfeiture of your booking without a refund.

Photography is welcome at designated stops, where our Walk Leaders can assist with taking photos. While on the move, keeping both hands on your alpaca’s lead ensures safety and enjoyment for all.

Our team, while knowledgeable, cannot assess medical fitness for participation. Please consult with a healthcare professional if you have concerns, especially regarding pre-existing conditions or pregnancy.

Book your experience promptly upon voucher receipt, checking your email (including spam) for confirmation. Our adventures proceed in most weather conditions, with adjustments made only for safety concerns.

Our commitment to safety is detailed in our full farm risk assessments, part of our terms and conditions, ensuring a secure and enjoyable visit for everyone.

Discover the rustic charm of our farm on foot, navigating tracks that might be uneven, steep, or sometimes muddy. Due to the natural terrain, we are unable to accommodate wheelchairs, strollers, or walking aids during our experiences. Each adventure requires a moderate level of physical fitness, with guests needing to walk or stand independently for 60 minutes. If this poses a challenge, we suggest considering other activities that may be more comfortable for you.

For families bringing young adventurers, ensure they can complete the journey on their own two feet. Should your little one need a lift, a baby carrier or sling is your go-to, as strollers are not permitted and free hands are needed to guide our friendly alpacas. Our special ‘Meet & Greet’ moments are standing-only experiences, without seating, immersing you fully in the serene farm surroundings.

By participating in our experiences, you’re embarking on an unforgettable journey with us. We look forward to welcoming you to our farm and sharing the joy of these magnificent creatures and the beauty of the countryside.

Licenced by Market Harbourgh District Council under The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018